Terms and Conditions

I am so pleased you have decided to use my services or resources – please read the following important terms and conditions before you commit to using them.

This contract sets out:

• your legal rights and responsibilities;
• my legal rights and responsibilities; and
• certain key information required by law.

The intention is that it will bring clarity to our relationship, protect both of us and take care of the business side of things so that we can get on with the good stuff! Please let me know if there are any clauses that you do not understand or that contradict your understanding of my services.

In this contract:

• ‘I’, ‘me’ or ‘my’ means Eleonora Lawson trading as Life Touch You; and
• ‘You’ or ‘your’ means the person buying or using my services and resources.

If you would like to speak to me about any aspect of this contract, please contact me by e-mail at eleonora@lifetouchyou.com

BACKGROUND

I provide massage treatments, birth and postnatal doula services including birth preparation both in person and online, baby massage classes, sling consultancy, embodiment coaching sessions and Sexological bodywork services. 

I am a HMRC registered sole trader. 

Introduction

• 1. If you buy my services you agree to be legally bound by this contract.
  2. If you use any of my free resources (for example podcasts, blog articles, workbooks/ guides, discovery sessions or any other resources I may offer free of charge from time to time) you also agree to be legally bound by this contract as appropriate, excluding the clauses relating to payment and consumer rights legislation. 
  3. When buying any services or using any resources  you also agree to be legally bound by:
     1. my website terms of use and privacy policy;
     2. extra terms which may add to, or replace, some of this contract, for example any specific written contract between us; 
     3. specific terms which apply to my services, for example programme or service descriptions which may be set out on the webpage for that programme or in email correspondence between us. If you want to see these specific terms, please visit the relevant webpage for the programme or look at the services description I have sent you in an email or request it from me.

All these documents form part of this contract as though set out in full here.

2. Information I give you
   1. Certain sections of this contract only apply to you and me if you are a ‘consumer’, that is if you are an individual acting for purposes which are wholly or mainly outside your business or profession.  By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that I must give you certain key information before a legally binding contract of sale between you and me is made (see the summary box below). I shall give you this information in a clear and understandable way either in this contract or the relevant programme or service description we agree between us.

3. Ordering services from me 
   1. Below, I set out how a legally binding contract to buy services between you and me is made:
   2. You place an order either on the site by clicking on the relevant payment link or via direct communication with me via email. Please read and check your order carefully before submitting it. 
      1. When you place your order at the end of the online checkout process by clicking on the payment link on my site, or by direct bank transfer or other payment platform, I shall acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted.
      2. Any quotation given by me before you place an order for services is not a legally binding offer by me to supply such services.  Any prices set out in a quotation remain valid for 14 days.
      3. When you decide to place an order for services with me, this is when you make a legal offer to buy such services from me.
      4. I may contact you to say that I do not accept your order, for example if I do not think my services are right for you or there has been a mistake in the pricing or description of the services, or my circumstances have changed since I gave you the quotation for the services . 
      5. I shall only accept your order when I confirm this to you by sending you a confirmation email or start to provide the services, whichever happens earlier. At this point:
         1. a legally binding contract will be in place between you and me, and
         2. I shall start to carry out the services as set out in the programme description on this website or in a services description agreed between us.
4. Carrying out the services
   1. If you are a consumer you have protection under consumer rights legislation, including that the services must be carried out with reasonable care and skill.
   2. I shall carry out the services within the time period which is set out in the relevant programme or services description. 
   3. All  sessions (including rearranged sessions) must be taken within the time-frame specified by the  services description or they will expire. 
   4. You can rearrange any sessions providing you give me at least 72 hours’ notice.  If you give me less than 72 hours’ notice, fail to show up for a session or have already rearranged 2 sessions part of a package, you will be deemed to have taken the session and you will not be able to reschedule it or entitled to any compensation for missing it.
   5. All sessions take place at the client home, a therapy room I may work from or when appropriate and relevant it may be remotely via the means of communication agreed with you in advance. 
   6. Please note that I may record our calls for training purposes and administration purposes and by entering into this contract with me you consent to the recording of our calls for these purposes.
   7. My carrying out of the services might be affected by events beyond my reasonable control. If so, there might be a delay before I can restart the services.  I shall make reasonable efforts to limit the effect of any of those events, I shall keep you informed of the circumstances and I shall try to restart the services as soon as those events have been fixed. Examples of events which might be beyond my reasonable control include illness, IT issues and problems with internet connectivity or if you change the services you require from me and I have to do extra preparation.
   8. Cancellation Policy: 

Please note, my whole work is based on appointments.  My day route is based on your time/ location, and it may leave me on the road in between clients if you cancel last minute. Holding the slot for you also means I can’t offer it to anybody else.  

Unless I am given 72 hours advance notice of cancellation of an appointment by telephone or email, the full price of the session will be payable. The only exception to this, at my discretion, is if the space vacated by the late cancellation can be filled. You will be notified if this is the case, and are entitled to a refund. The only exception to last-minute cancellations is if  you/the client is in labour.

4. 9. Doula work cancellation notice

Please note I work both as a therapist and as a doula. I may be called to attend a birth at any point in periods when I am ‘on-call’. If this is the case I will inform you, and let you know of any change to your slot as soon as possible. This may be last-minute. This does not give the client the right to cancel last-minute, apart from childbirth itself.

4. 10. Your time slot

Please note, I do my best to attend at the agreed time. Road conditions and previous appointments may mean the time varies 15 minutes either end.

Please, if you can allow extra 30 minutes either end of your allotted time.  This will come helpful in these situations or simply give you more time to slow down. Especially after a massage treatment, having not appointments to attend means that you get the most out of the treatment.

5. Your responsibilities
   1. You will pay the price for the services in accordance with the programme or services description.
   2. It is very important that I have a full understanding or your state of health. You will provide me with such information and assistance (and ensure that any information is complete and accurate) as I reasonably need to provide the services.
   3. You and I shall agree a method of communicating with each other between sessions and adhere to that method.
   4. I am a qualified massage therapist, embodiment coach, and Doula specialising in pregnancy, birth and postnatal work. My role is to offer you guidance and help you make positive health, lifestyle changes and choices in order to feel in control, safe and confident during pregnancy birth and in the postpartum period. The information I provide to you is not medical advice and is not intended to take the place of seeing licensed health professionals. I am not a health care provider and I am not qualified to assess, diagnose or treat any health issues.
   5. My services do not treat any physical or mental disorders and they are not a substitute for counselling, mental health care or medical treatment of any kind.  By entering into this agreement you confirm that you will not use my services in place of any form of counselling, therapy or medical treatment.  
   6. If you are currently receiving treatment from a doctor or other healthcare professional, by entering into this agreement you confirm that you have consulted with this person regarding the advisability of working with a massage therapist and doula and that this person is aware of your decision to proceed with such service as described in this agreement or any other relevant programme or services description I provide.
   7. You will keep me informed of any changes to your medical health or personal circumstances.
6. Charges and payment
   1. The price for the services is set out in the services description or programme and payable in advance.
   2. Usually I require full payment in advance in order to provide the services.  For some programmes or services  I may agree to payment by instalments, in which case a supplementary fee may be chargeable.  The relevant programme or services description will state if I have agreed to accept payment by instalments. If I agree to accept payment by instalments and you fail to make any of the instalment payments on the due date then I shall invoice you immediately for the whole of the outstanding balance and payment for that invoice will be due by return.
   3. No refunds unless a consumer cancels in the cooling off period and in accordance to my 72 hours cancellation policy as above (and has not used the service within that period – see digital products clause below). If you cancel a programme the fees are non-refundable except for:
      1. if you are a consumer, your right to a ‘cooling off’ period as described below; and
      2. where I cancel a session or programme other than under 13.3 below, you are entitled to a refund for sessions which you have paid for in advance and which you have not received.

In all other circumstances I am not able to refund to you any of the payments you have made, even where you do not complete your sessions with me, as payment may be for the package as a whole, not individual sessions. It reserves my services for you and I may lose other business. This is a reflection of both opportunity cost and of the amount of preparation I need to put into the service to make it most effective for you and the amount of time I shall dedicate and set aside for preparing for and attending our sessions together. 

In view of my clear no-refund policy, I do not tolerate any type of chargeback threat or actual chargeback from your credit or debit card company.  In the event that a chargeback is placed on a purchase or I receive a chargeback threat during or after your purchase, or after the end of the cooling off period if you are a consumer, I reserve the right to report the incident to credit reporting agencies or to any other entity for inclusion in any chargeback database or for listing as non-payment on your account which could have a negative impact on your credit rating.

6. 4. Payment is via bank transfer or the payment button on my website or as agreed between us.
7. Cooling off period for consumers
   4. If you are a consumer you have the right to cancel this contract within 14 days without giving any reason. (Please note clause below on digital product). You are a consumer if you are an individual acting for purposes which are wholly or mainly outside your business.
   5. The cancellation period will expire 14 days after placing the booking or buying the service. 
   6. However, this must be in accordance with my 72 hours advance cancellation notice. And if you confirm to me you wish me to start to provide the services during the 14 day cancellation period then you lose your right to cancel.  At this point my refund policy set out in clause 6.3 will apply.  
   7. If you cancel this contract in accordance with the cooling off period in clause 7.1, I shall reimburse to you all payments received from you promptly and using the same means of payment as you used for the initial transaction, unless we have expressly agreed otherwise.

8. Digital Products to consumers

8.2 Right to cancel this contract.

If you change your mind about your purchase of digital products made from our website, you may be able to cancel your order and request a refund, however, your right to do so will depend on whether you have begun downloading or streaming the content.

You may not cancel your purchase of digital products once you have started downloading or streaming them unless the content is faulty.

If you are a consumer and you have not started to download or stream the products you have the right to cancel this contract within 14 days of placing your order without giving any reason.

The cancellation period will expire 14 days after the date you paced your order.

To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear written statement (eg a letter sent by post or email).

To meet the cancellation deadline, you need to send your communication concerning your exercise of the right to cancel before the cancellation period has expired

9. End of the contract

If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.

Intellectual property

If I provide you with any materials, whether digital or printed, any intellectual property in those materials belongs to me and unless we agree otherwise you can only use those materials for your own personal use and you may not share them with third parties.

10. How I may use your personal information
    1. I shall use the personal information you give to me to: 
       1. provide the services; 
       2. process your payment for the services; and 
       3. inform you about any similar products and services that I provide, though you may stop receiving this information at any time by contacting me. 
    2. All information shared by you will be kept strictly confidential, except when releasing such information is required by law and/or where I consider it necessary to do so because of concerns of risk to yourself or others. 
    3. I shall not give your personal information to any third party unless you agree to it.
11. Confidential information
    1. All information shared by you will be kept strictly confidential, except when releasing such information is required by law and/or where I consider it necessary to do so because of concerns of risk to yourself or others. 
    2. Where you participate in any group sessions, for example as part of a group support programme (e.g Facebook or Zoom) you agree to keep strictly confidential any information shared by participants in those group sessions and not to share it with any third parties.  You will not use the confidential information of any participant of a group session for your own benefit except with the explicit consent of that participant.
    3. The obligations in clauses 10.1 and 10.2 will not apply to information which:
       1. has ceased to be confidential through no fault of either party; 
       2. was already in the possession of the recipient before being disclosed by the other party; or
       3. has been lawfully received from a third party who did not acquire it in confidence.
    4. Your and my confidentiality obligations under this clause will continue after termination of this agreement.
12. Resolving problems
    1. In the unlikely event that there is a problem with the services, please contact me as soon as possible (eleonora@lifetouchyou.com) and give me a reasonable opportunity to sort out any problems with you and reach a positive outcome.
    2. I may at my option vary or re-perform the services if there is a problem and the terms of this agreement will apply to any re-performed services.
    3. If you are buying services from me nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.
13. End of the contract
    1. If a programme or services description specifies a length of time for services to be provided, then subject to clause 12.2 below, the services will terminate at the end of that timeframe.
    2. If I provide services to you on an ongoing basis and the relevant programme or services description does not specify a timeframe then either you or I may terminate the services by 2 weeks written notice to each other.
    3. Either you or I may terminate the services and this agreement immediately if:
       1. the other party commits any material breach of the terms of this agreement and, in the case of a breach capable of being resolved, the breach is not resolved within 30 days of a written request to do so.  The written request must expressly refer to this clause and state that this contract will be terminated if the breach is not resolved; or
       2. the other party commits or threatens to commit or is threatened with any act of insolvency under the Insolvency Act 1986.
    4. If this contract is ended it will not affect my right to receive any money which you owe to me under this contract and it will not operate to affect any provisions that expressly or by implication survive termination.
14. Limit on my responsibility to you
    1. Except for any legal responsibility that I cannot exclude in law (such as for death or personal injury), I am not legally responsible for any:
       1. losses that:
          1. were not foreseeable to you and me when the contract was formed
          2. that were not caused by any breach of these terms on my part
       2. business losses, including loss of business, loss of profits, loss of management time and loss of business opportunity.
    2. My total liability to you is limited to the amount of fees, if any, paid by you for the services.
15. Disputes
    1. I shall try to resolve any disputes with you quickly and efficiently.
    2. If you and I cannot resolve a dispute using my internal complaint handling procedure and either of us want to take court proceedings, the relevant courts of England and Wales will have exclusive jurisdiction in relation to this contract.
    3. The laws of England and Wales will apply to this contract.
    4. In the event of a dispute between us, you and I agree not to engage in any conduct or communications, including on social media, designed to disparage my or your website, products and services.
16. Entire agreement

 These terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, assurance or warranty given by or on behalf of me which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement. 

17. Third party rights
    1. No one other than a party to this contract has any right to enforce any term of this contract.